Dear user:
1. Types of information we collect
2. How to use your information
3. How will we protect your personal data
How will we handle children's personal data
5. Our third-party providers and their services
6. Privacy Rights in California
7. Methods for managing your personal information in accordance with GDPR
8. How to update this policy
9. How to contact us
This policy explains how ilfie+ handles your personal and privacy data, and declares ilfie+'s commitment to protecting privacy. We suggest that you read this policy to fully understand ilfie+'s privacy policy for specific products or services.
Device MAC and application information: To improve product quality and enhance user experience. When you use our devices and applications, we will obtain your device and application information, such as user configuration data, device MAC address, IMEI, sensors, device version number, device serial number, firmware version, language, APP version, mobile system version, device configuration, IP address, network type, and device identification information. We only obtain the device information of the relevant devices of our company that you have connected to, which will be obtained when the APP is connected to the device. The relevant information will be stored locally on the phone and uploaded to the server for firmware and related version comparison updates. The device and application information will be used for upgrading services such as updating device firmware versions, updating APP application version notifications, updating dial version notifications, updating device language notifications, or for locating and analyzing related APP application or device firmware issues. These pieces of information can help to more accurately record and analyze your exercise and health data, providing you with more professional health services and more comprehensive experiential services.
Storage permission: When you enable the app, it will record logs, share usage, or set up dials and upgrades after adding devices. You can choose to enable this permission to read or write application usage information, images, and video information. If you do not require such services, you can disable this permission at any time.
Camera permission: When you connect to a device, set a personal avatar or photo dial by scanning a QR code, you need to call your camera or album permission, but your avatar image will not be used for other purposes; We need to apply for and obtain this permission from you. If you do not require such services, you can disable this permission at any time.
Location permission: After agreeing to the Privacy Policy and User Agreement, you will obtain location information to quickly obtain the user's location, facilitate timely push of weather information to the device, and improve the ability of the APP to quickly respond to pages that require location information in the future. When starting to use or register an account, you will receive location information to help you quickly select your location. When starting outdoor sports, you will receive location information to display your movement trajectory. When connecting to a device, you will receive location information to search for nearby Bluetooth. When using the weather push function, you will receive location information and request the weather of your current location. If you do not require such services, you can disable this permission at any time.
Log information: If you use our devices or applications, we collect some usage data, such as creating or logging into your account, account device pairing, device restart times, network usage information, system errors, system crashes, system restarts, system upgrades, etc. Your latest 7-day log information will be automatically stored locally on your phone, and old log information will be automatically deleted.
2. How to use your information
We will use the collected information for the following purposes:
To provide, process, maintain, improve, and develop our products and/or services for you, including some after-sales, customer support, and services on your device. If device error information is used for after-sales processing, all data has been anonymized; To communicate with you, we will use your information to send you service notifications when necessary, and reply to you when you contact us. If we receive feedback on the issues you send on the app, we will push the reply message to your ilfie+ app; Store and maintain your information in accordance with our service offerings or legal obligations; We provide limited services to you without communicating with our servers.
The use of non personal data information
We will collect some log information that does not involve personal data, such as error codes for device (restart) hardware issues, error codes and logs for device restart, logs of application Bluetooth connection status, anonymized user device and application usage (if you choose to join), etc., for overall analysis to fix errors, monitor usage, and optimize our services. In order to quickly fix ilfie+ application issues, such logs only contain parameter information of the user's phone and do not involve personal privacy information of the user.
We value the security of personal data. We adopt industry standard practices to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. We will take all reasonable and feasible measures to protect your personal data. For example, we will use encryption technology to ensure the confidentiality of data; We will use trusted protection mechanisms to prevent data from being maliciously attacked; We will deploy access control mechanisms to ensure that only authorized personnel can access personal data; And we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal data.
We will take all reasonable and feasible measures to ensure that unrelated personal data is not collected. We will only retain your personal data for the period necessary to achieve the purposes stated in this policy, unless an extension of the retention period is required or permitted by law. We will do our best to protect your personal data, but please note that no security measures can be flawless.
Our products and services are mainly aimed at adults. Children are not allowed to create their own user accounts without the consent of their parents or guardians. For cases where personal data of children is collected with the consent of parents, we will only use or disclose this data when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect the child. Although local laws and customs define children differently, we consider anyone under the age of 13 as a child.
If we find that we have collected personal data of children without obtaining verifiable parental consent in advance, we will try to delete the relevant data as soon as possible.
We cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to their privacy protection policies.
7. Methods for managing your personal information in accordance with GDPR
If you are an EU user under GDPR, you can contact us through the following contact information to manage your personal information: Email: contact@lanva-in.com ； Address: Room B606, B Building Western Silicon Valley, Baoan District, Shenzhen City ； In addition, according to GDPR, you have the right to file a complaint with our regulatory authorities.
We will regularly review our privacy policy and may update it to reflect changes in our information practices. You understand and agree that if you use the product or service after posting the updated privacy policy, it will be deemed as acceptance of the updated privacy policy. If you do not agree with any part of the privacy policy at any time, you must immediately stop using the products and services.
If you have any questions, opinions or suggestions, please send them to us via email in the ilfie+ user feedback module.
Important note: Due to local laws and language differences, the local language version of ilfie+'s Privacy Policy may differ from this version. If there are any differences, please refer to the local language version.
Latest update date: November 2023.
All rights reserved by ilfie+ Terminal.